How can we help?
For Members
Learn how practice sessions work and what to do in each mode.
For Admins
Learn how to manage your studio's settings, users, and content.
Support
See your support requests, or read the articles below for troubleshooting steps.
Salesably for Zoom
Learn how to add, use, and remove the Zoom integration.
Support Articles
Microphone and audio troubleshooting
Most microphone issues come from browser permission, device selection, blocked input, unsupported browser behavior, or a temporary recording/transcription failure. Start with browser and device checks, then collect the environment details needed to investigate.
Support tickets in Salesably
Salesably users can submit and track support requests from the support request pages. A request can include the user's description, impact, category, page URL, and optional attachments so the support team has useful context. Customers can view their own requests and the replies posted to those requests in Salesably. Ticket statuses include open, in progress, closed, and duplicate.