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Support Articles
Microphone and audio troubleshooting
Most microphone issues come from browser permission, device selection, blocked input, unsupported browser behavior, or a temporary recording/transcription failure. Start with browser and device checks, then collect the environment details needed to investigate.
Support tickets in Salesably
Salesably users can submit and track support requests from the support request pages. Support tickets include the user's message, impact, category, page URL, and optional attachments, which helps the support team understand and follow up on the issue. When a user submits a support request, Salesably stores the request and sends notifications to the support/admin team. Customers can view their own requests and replies from the support requests area.