Support tickets in Salesably

Salesably users can submit and track support requests from the support request pages. A request can include the user's description, impact, category, page URL, and optional attachments so the support team has useful context.

Customers can view their own requests and the replies posted to those requests in Salesably. Ticket statuses include open, in progress, closed, and duplicate.

Adding the page where the issue occurred, what you expected, what happened instead, and any visible error message helps the team investigate. Attachments are optional and should not include passwords, access tokens, or other secrets.