Support tickets in Salesably

Salesably users can submit and track support requests from the support request pages. Support tickets include the user's message, impact, category, page URL, and optional attachments, which helps the support team understand and follow up on the issue.

When a user submits a support request, Salesably stores the request and sends notifications to the support/admin team. Customers can view their own requests and replies from the support requests area.

Ticket statuses include:

• open
• in progress
• closed
• duplicate