Results and Retakes

1. Open My Results and choose the results category for your saved scored session.
2. Open the assignment result and compare your overall score with its passing requirement. Each assignment can require a different score.
3. Review every rubric criterion and open its feedback to see what went well and what needs improvement. A must-pass criterion can fail an attempt when it misses its required level, even if the overall score is high.
4. Read the transcript and connect the feedback to the relevant exchange between you and the buyer.
5. Return to My Results, use the available category and assignment filters, and open an earlier saved attempt to review your progress.

Numeric scores apply to Scored sessions. Practice sessions save feedback and transcripts without a numeric score.

1. Open the failed test result and review its score, passing requirement, and feedback.
2. If your studio allows self-retakes, select Reset and retake under Didn't pass? Try again. Resetting clears your previous answers and score, then makes the test ready to start again.
3. If self-retakes are disabled, select Email manager under Need to retake this test? This opens a prepared email requesting a reset; it does not reset the test or send the message automatically.
4. If no manager contact is available, ask your manager or administrator to reset your assignment.
5. In the admin or supervisor view, open the test, select Manage assignments, find the member's assignment, and use its reset action.
6. Return to the member view after the reset. The test is available to start again.

Self-retake availability is controlled by the studio. Members do not enable it themselves, and not every completed or passed test offers a retake.